Part II: Chapters 3-7

The foundation of supervision is effectively planning the work to be done; properly grouping work activities and employees; hiring the people who possess the proper skills, knowledge, and abilities to do those jobs; and monitoring the activities of the work being done.

In Part 2, we discuss the major elements that facilitate establishing and attaining organizational and departmental goals. Once goals are established, employees must be properly grouped to sup- port those goals. Then, after determining what work is to be done, supervisors must find qualified job candidates, develop them, and keep their skills up to date. With plans, structures, and employees in place, supervisors must design and implement controls that will ensure that goals are met.

Each area of planning, organizing, staffing, and controlling requires a high level of decision-making and problem-solving skills. Thus, we examine these crucial supervisory skills as well.

Chapter 3 Planning and Goal Setting
Chapter 4 Organizing
Chapter 5 Staffing and Recruiting
Chapter 6 Controlling
Chapter 7 Problem Analysis and Decision Making